Sales Representative (Front Desk)

Company Information
Northern Diver (International) Ltd is a renowned British company specialising in diving equipment. Based in Appley Bridge, Lancashire, Northern Diver (International) Ltd designs and manufactures a wide range of diving equipment, including wetsuits, drysuits, diving accessories, and technical diving equipment.  Founded in 1985, the company has grown to become a prominent name in the diving industry, known for its innovation, quality and comprehensive product range.

Why Work For Us?
We have a dynamic, positive, and supportive team that thrives on a can-do attitude. We genuinely care about our employees and recognise that our success is built on the dedication and collaboration of talented individuals. Your well-being is our priority, and we are committed to investing in your personal and professional growth to help you build a fulfilling future with us.
> Free onsite parking
> Opportunities for career advancement
> A week off during Christmas
​​​​​​​> Annual company bonus scheme

Job Description
> Serve as the first point of contact for customer inquiries, delivering prompt and efficient assistance to address questions and resolve issues.
> Provide support to customers through various channels such as face to face, email and telephone.
> Schedule and manage repair bookings, collaborating with Quality Manager Engineering and Testing Departments.
> Use computer software for stock management, sales processing, and customer relationship management, maintaining accurate records and data.
> Quickly acquire and apply new skills and knowledge related to our products and services to better assist customers.
> Work independently and collaboratively with the sales team and other departments to achieve company goals and improve service delivery.
​​​​​​​> Confidently and accurately measure customers for drysuits, including handling made-to-measure orders with precision.

Skills & Experience
> Demonstrated experience in a customer service role with a proven track record of delivering high-quality support.
> Familiarity with accounting software and computerised order processing is highly desirable such as Sage 200 (Desirable)
> Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
> Proficiency in Outlook, Microsoft Word, and Excel is essential. Strong organisational and multitasking skills to manage multiple responsibilities efficiently.
> Dynamic, confident person who is a quick leaner with ability to rapidly acquire new skills and knowledge related to products and services.
> Capable of working both independently and as part of a team, contributing to overall company objectives.
> Strong problem-solving skills and meticulous attention to detail. Proactive, customer-focused attitude with a commitment to delivering exceptional service.
​​​​​​​> Courteous and professional telephone manner, ensuring clear and polite communication.

Location
Northern Diver (International) Ltd, Appley Lane North, Appley Bridge, Wigan, WN6 9AE. Northern Diver (International) Ltd, Appley Lane North, Appley Bridge, Wigan, WN6 9AE. Located just 180 yards from Appley Bridge train station, Northern Diver benefits from excellent public transport links. The train line provides direct access between Manchester and Southport, while buses to Wigan town run every 20 minutes.

Hours
This role is full- time hours only and onsite. Monday to Friday, 8:30 am to 17:00 pm.  Saturdays 9:00am to 12:30pm is occasionally worked to accommodate customer appointments. The position is available for immediate start to the right candidate. So, if you feel this is the right job for you and you are looking to work in a friendly environment, we would like to hear from you.

Salary
£27,000 to £28,000 per annum.
​​​​​​​ We also offer 23 days of annual leave plus 8 statutory bank holidays and a company bonus scheme.